SHARE SERVICES CONSULTING

Our team consists of energetic and dynamic project management consultants and professionals, all with a proven and successful track record.

Shared Services Consulting

What is Shared Services?

A shared services centre is a business unit that performs administrative transactions for numerous divisions or subsidiaries of the same company, rather than having those transactions conducted in every division or subsidiary.

To reduce costs and improve non-core operations such as finance, human resource management, and IT, many organizations have turned to shared services.

By ending duplications of effort and streamlining business processes and information systems, shared services can generate enormous cost savings, on average to be approximately 20 percent. After years of successful implementations across a broad range of industries and geographies, the shared services center has become an accepted business model used by organizations to achieve tangible, long-lasting results. This is especially important in the growing global environment which is characterized by mergers, acquisitions, joint-ventures, downsizing and uncertainty.

The question is: What makes the Shared Services model so different and what will make it successful?

Our approach

We lead companies through the restructuring of support operations into a service-oriented business unit through a 3-step process

Feasibility assessment,
Design,
Build, test and implement

We also assist in the optimisation of current or planned shared services units through:

establishment of continuous improvement culture
developing high performance, customer-centric teams
establishing a roadmap for Highly Effective Shared Services through all the stages of maturity
providing executive performance coaching for Shared Services leaders

Finally we help Matured Shared Services to…

Teach team members to identify and develop their own and the team's strengths
Measure and improve customer engagement
Evaluate and improve the performance system with KPI's that will add to the overall performance of the team
Establish and increase the overall impact of brand for the team
Improve SLA and SLA management processes that strengthens customer relationships

Benefits of a Shared Services function

Significant cost reduction
Process improvement
Standarisation and consolidation
Improved controls
Improved cost visibility

What can be expected?

Optimisation of the back office functions through benchmarking and metrics
Improved quality of back-office operations due to a focus on continuous improvement and creating a service-oriented culture

Shared Services Approach and Methodology

Our approach is based on the philosophy that Shared Services feasibility should be based on a balanced, integrated approach of process, people, technology and structure. Our approach derived from this experience is based on the need for integration.